Welcome to the Scanomat family

Here on your customer welcome page, you will find all the information you need to get started and get the most from your TopBrewer.
We aim to make your journey with us exceptional at all stages; from installation through to enjoying the best, premium roasted, fresh coffee.

How can we help?

We are available from 8am to 5pm, Monday to Friday to answer any questions you have. On this page, you will find the best ways to contact us depending on your query.

Help with cleaning

For optimum performance, it is essential that daily cleaning of your TopBrewer is completed. Don't worry, this is a fast and simple process. Download the cleaning manual and follow the step-by-step-guide. Alternatively, you can view the steps in our How to clean the TopBrewer video.

Easy to clean coffee machine
Using CoffeeCloud

Signing up to CoffeeCloud gives you real-time data for your machine. Use the key metrics and diagnostics to help determine orders, view usage, and cleaning and fault reports. It's an essential business tool and easily accessed from your preferred device. Read more about CoffeeCloud here.

If you haven't yet signed up to CoffeeCloud, or if you would like some help to understand how to use it contact us: service@scanomat.co.uk

CoffeeCloud
Discover Amokka® Coffee

We offer a range of ethically-sourced coffee beans, all roasted in our own roastery in Denmark for TopBrewer. With premium single origins and estates, different roast types/strengths and a decaf option, there is something to suit everyone. Find out more here. To order more coffee beans, drop us an email at neworders@scanomat.co.uk

 

The TopBrewer App

It's easy to add the TopBrewer app to a smartphone, for touchless control of your drink! Simply download from your App Store or Google Play. Visit our app page to learn more.

A premium, touchless coffee experience with TopBrewer
Help with your TopBrewer

There maybe times when you experience issues with your TopBrewer, or maybe you simply need a bit more information on certain areas. Luckily, we have resources on hand to resolve things quickly. Check out the guides below for some easy fixes, otherwise we have an experienced and knowledgable service team ready to help. If you do need to contact us for further help, email service@scanomat.co.uk 

 

What is Impact Trade?

Our partner farms are the key to receiving the best quality coffee beans, so our Impact Trade mission is centred around building meaningful relationships and having a positive impact on our coffee-growing communities. You can read more about this here. 

Handpicked Amokka® Coffee from Beshu, Ethiopia
Company Details

If you need information such as our company address, registration number and other details, please email accounting@scanomat.co.uk 

Your key contacts

Running Low?

For all consumables orders email

Service Calls

If you have a technical issue email

Staff Training

To arrange staff training email

Accounts Queries

For any accounts queries including invoicing, email

Easy to clean coffee machine

How to clean your TopBrewer

Watch this step-by-step video guide to the daily cleaning of the TopBrewer, and weekly cleaning of the chocolate module.

Contact Scanomat UK & Ireland

Please complete your details to let us know how we can help.

Contact Scanomat UK & Ireland

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We have a library of handy guides and user manuals for TopBrewer, TopJuicer and TopWater available to download. Whether it's learning the basics, cleaning tips or preparing for an installation, you find what you need here.
Browse the download centre
Our coffee stories cover the people behind the coffee: from growing to roasting and insightful background behind our premium Amokka coffee brand. Learn more about the coffee you love.
Browse coffee stories
As a global coffee machine manufacturer and coffee roaster, we are committed to making a positive impact and achieving long-term sustainability in all that we do. At Scanomat, this isn't just a statement and you can find out more about what we are doing including reading our Sustainability Report.
Our commitment to sustainability
Read our latest articles on a range of subjects, including coffee and design trends for this year, helpful guides on choosing a coffee machine for your workplace, the importance of creating memorable coffee experiences and much, much more.
Browse articles