Here on your customer welcome page, you will find all the information you need to get started and get the most from your TopBrewer.
We aim to make your journey with us exceptional at all stages; from installation through to enjoying the best, premium roasted, fresh coffee.
We are available from 8am to 5pm, Monday to Friday to answer any questions you have. On this page, you will find the best ways to contact us depending on your query.
For optimum performance, it is essential that daily cleaning of your TopBrewer is completed. Don't worry, this is a fast and simple process. Download the cleaning manual and follow the step-by-step-guide. Alternatively, you can view the steps in our How to clean the TopBrewer video.
Signing up to CoffeeCloud gives you real-time data for your machine. Use the key metrics and diagnostics to help determine orders, view usage, and cleaning and fault reports. It's an essential business tool and easily accessed from your preferred device. Read more about CoffeeCloud here.
If you haven't yet signed up to CoffeeCloud, or if you would like some help to understand how to use it contact us: service@scanomat.co.uk.
We offer a range of ethically-sourced coffee beans, all roasted in our own roastery in Denmark for TopBrewer. With premium single origins and estates, different roast types/strengths and a decaf option, there is something to suit everyone. Find out more here. To order more coffee beans, drop us an email at neworders@scanomat.co.uk
It's easy to add the TopBrewer app to a smartphone, for touchless control of your drink! Simply download from your App Store or Google Play. Visit our app page to learn more.
There maybe times when you experience issues with your TopBrewer, or maybe you simply need a bit more information on certain areas. Luckily, we have resources on hand to resolve things quickly. Check out the guides below for some easy fixes, otherwise we have an experienced and knowledgable service team ready to help. If you do need to contact us for further help, email service@scanomat.co.uk
Our partner farms are the key to receiving the best quality coffee beans, so our Impact Trade mission is centred around building meaningful relationships and having a positive impact on our coffee-growing communities. You can read more about this here.
If you need information such as our company address, registration number and other details, please email accounting@scanomat.co.uk
Watch this step-by-step video guide to the daily cleaning of the TopBrewer, and weekly cleaning of the chocolate module.
TopBrewer Cleaning Guide
A series of video guides designed to help you manage your TopBrewer.
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