Field Service Technician

You will work as part of our established Service & Technical Team to ensure an exceptional coffee experience for a broad range of high end clients and promote the Scanomat brand by working in a professional, efficient and thorough manner. Ideally located in the M4 corridor.

Intro

The role

Skills

Apply

About Scanomat

Passionate about great customer service with an electrical mechanical background? Energetic? Looking for room to grow and develop?

TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and invest in the future of the connected world. 

But engineering can only take you so far. We aim to deliver the world class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too... but we need great people to bring this all together and help us deliver a truly revolutionary next generation consumer coffee experience. 

As part of our established Service & Technical Team you will help to ensure that each of our customers receives a first-class service experience.

Location: Field-based (attend meetings as required)

Hours: Full Time Monday - Friday (hours to be agreed)

Salary: Subject to experience

Unique undercounter design

Our CoffeeCloud tool supports remote diagnostics

CoffeeCloud - TopBrewer's cloud management system, shown on laptop screen

The Role

Your primary responsibilities will be:

  • Carry out Scanomat equipment repairs from fault finding to diagnosis, making sure all coffee equipment is left in a good working order
  • Carry out site surveys and equipment installations
  • Exchange filters as required
  • Ensure that all work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction
  • Work proactively with your line manager by following day to day instructions and provide regular updates, so that waiting customers are kept informed
  • Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management
  • Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction
  • Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily
  • Keep vehicle stock organized adhering to the Vehicle stock v0.03 document and regularly replenished, emailing your line manager with pick list.

Skills

Knowledge, skills and experience:

√ You will have confidence with a passion for great customer service
√ You will have an excellent understanding of coffee quality and associated equipment
√ You will demonstrate strong problem-solving skills 
√ An electrical mechanical background
√ Computer literate 
√ Full, clean driving licence
√ Self-motivated with a flexible approach to work, location and hours

Apply

If you would like to learn more, please send your CV and covering letter with salary expectations to Jamie Welch, Service & Technical Manager to the following email address: jamie@scanomat.co.uk

Start date: ASAP

Application deadline: 17 December 2021

About Scanomat

At Scanomat, we like different! That’s why we turned the world of coffee on its head a few years ago and reimagined the coffee experience with our revolutionary TopBrewer, the world first app controlled premium professional bean to cup coffee machine. Not only that, we decided to reinvent the design too and created the worlds first under counter bean to cup and fresh milk system serving drinks from one distinctive elegant swan neck.

With over 50 years of experience, we are innovators and always have been. The multi award-winning TopBrewer is changing the face of the modern day consumer coffee experience and we are seeing extraordinary growth in all market sectors throughout the world.

Operating our own subsidiary business in the UK, we supply and support our end user customers directly with our own in house expert team, and that team is expanding, fast! We are not your normal company and we are not looking for normal people. We want the best. We want super talented people with capability to grow as we grow, to add value and help us push the limits and disrupt the future of the premium coffee experience.