Business Support Administrator

Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?

TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and invest in the future of the connected world.

But engineering can only take you so far. We aim to deliver the world class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too...but we need great people to bring this all together and help us deliver a truly revolutionary next generation consumer coffee experience.

Location: Based from home (commutable to Rugby within 20 minutes)

Hours: 35 hours Monday - Friday

Salary: £22,500.00

•  As a Business Support Administrator you will support our already very strong back office support team, bringing exceptional customer service to each of our UK and Ireland customers
• You will work well within a team as well as being trusted and motived to work on your own initiative
• This role is fully remote with regular team meetings in Rugby and occasional travel to London
• You require a quiet work space to work from
• You will be self motivated, versatile, flexible and able to deal with a variety of customer requests
• You will be educated to a min of GCSE level C or above in English/Maths
• You will have a high level of customer service experience including excellent written and verbal skills along with a good level of computer knowledge including all Microsoft packages, CRM systems and Microsoft 365 (training will be given on all bespoke systems)
• A basic level of accounting functions including credit control   

• Be the first point of contact for our customers via email and/or telephone providing excellent
  customer service offering a quick and efficient response
• Process all customer orders with a high level of attention to detail from stock codes to customer invoice and delivery information.
• Raise, dispatch and invoice orders daily via Microsoft 365
• Post customer invoices and raise quotes for PO approvals
• Provide customer delivery information as and when requested
• Provide general admin support to the sales team, barista team, engineers, and management team
• Provide credit control and accounting support
• Work with various customer portals loading invoices and company documents
• Keep all customer files up to date on Microsoft 365

If you would like to learn more, please send your CV with covering letter to Lynne Smith, Head of Business Support to the following email address: lynne@scanomat.co.uk