Business Support Administrator & Client Support Services

Working from home as part of the Business Support and Client Services Team you will support our customers as part of our already very strong support team

Intro

The role

Skills

Apply

About Scanomat

Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?

TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and invest in the future of the connected world. 

But engineering can only take you so far. We aim to deliver the world class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too... but we need great people to bring this all together and help us deliver a truly revolutionary next generation consumer coffee experience. 

As part of the Business Support and Client Services Team you support our already very strong back office support team, working from home you need to be self motivated, versatile, flexible and able to deal with all customer requirements. 

Location: Work from home (visits to Rugby/Northamptonshire as required)

Hours: Full Time Monday - Friday (hours to be agreed)

Salary: Subject to experience

CoffeeCloud management system for TopBrewers

CoffeeCloud will be your tool to help customers with their machines.

We roast our own Amokka® Coffee

The Role

Your primary role will be:

  • To be the first point of contact for all incoming consumable orders, raise, dispatch and invoice orders daily
  • Engage with our customers via telephone and/or email to provide service advice and guidance with their TopBrewer offering a phone fix where possible
  • Log service calls and orders onto our bespoke CRM system
  • Answer all customer enquiries via email and/or telephone
  • Raise customer invoices and quotes for PO approvals
  • Provide customer delivery information 
  • Give general admin support to the Sales team, Barista team, Engineers and Management        
  • Provide credit control support 

Skills and Experience

Skills and experience:

√ You will have strong written and verbal customer service skills 
√ Technical background in coffee machines would be advantageous but not necessary as full training will be given
√ Educated to GCSE standard in English & Maths 
√ Proficient in MS Office 
√ Experience of using MS Dynamics and/or other similar CRM systems 
√ Excellent administrative and organisational skills

Apply

If you would like to learn more, please send your CV with covering letter with salary expectations to Lynne Smith, Business Support Manager to the following email address: lynne@scanomat.co.uk

Start date: ASAP

Application deadline: 31 October 2021

About Scanomat

At Scanomat, we like different! That’s why we turned the world of coffee on its head a few years ago and reimagined the coffee experience with our revolutionary TopBrewer, the world first app controlled premium professional bean to cup coffee machine. Not only that, we decided to reinvent the design too and created the worlds first under counter bean to cup and fresh milk system serving drinks from one distinctive elegant swan neck.

With over 50 years of experience, we are innovators and always have been. The multi award-winning TopBrewer is changing the face of the modern day consumer coffee experience and we are seeing extraordinary growth in all market sectors throughout the world.

Operating our own subsidiary business in the UK, we supply and support our end user customers directly with our own in house expert team, and that team is expanding, fast! We are not your normal company and we are not looking for normal people. We want the best. We want super talented people with capability to grow as we grow, to add value and help us push the limits and disrupt the future of the premium coffee experience.