Business Support Administrator

Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?

TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and invest in the future of the connected world.

But engineering can only take you so far. We aim to deliver the world class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too...but we need great people to bring this all together and help us deliver a truly revolutionary next generation consumer coffee experience.

As a Business Support Administrator you will support our already very strong back office support team, working from home you need to be self motivated, versatile, flexible and able to deal with all customer requirements. You will have strong written and verbal customer service skills along with a good level of computer knowledge including all Microsoft packages.

Location: Based from home (commutable to Rugby within 30 minutes)

Hours: 35 hours Monday - Friday

Salary: £22,500

The Role

Your primary role will be:

To be the first point of contact for all accounting and customer general enquiries via email and telephone
To manage the credit control process, liaising daily with customers to ensure prompt payment and resolve any credit issues quickly and efficiently
Work with customer portals loading invoices and documents
Keep all customer files up to date on our CRM systems
Support the team with processing customer orders via Dynamics Microsoft 365
Raise customer invoices and quotes for PO approvals
Provide customer delivery information
Provide general admin support to the sales team, barista team, technicians, and management team

Skills and Experience

Skills and experience:

√ Excellent written and verbal customer service skills
√ Educated to GCSE standard in English & Maths
√ Good level of general computer knowledge including all Microsoft packages and using Apple devices
√ Experience with using CRM and Microsoft Dynamics 365 systems desirable
√ Excellent administrative and organisational skills

Apply

If you would like to learn more, please send your CV with covering letter to Lynne Smith, Head of Business Support to the following email address: lynne@scanomat.co.uk

Start date: ASAP

Application deadline: 5 December 2024

About Scanomat

At Scanomat, we like different! That’s why we turned the world of coffee on its head a few years ago and
reimagined the coffee experience with our revolutionary TopBrewer, the world first iPhone controlled
premium professional bean to cup coffee machine. Not only that, we decided to reinvent the design too
and created the worlds first under counter bean to cup and fresh milk system serving drinks from one
distinctive elegant swan neck.

With over 50 years of experience, we are innovators and always have been. The award multi winning
TopBrewer is changing the face of the modern day consumer coffee experience and we are seeing
extraordinary growth in all market sectors throughout the world.

We are also an expert roasting business and all of our speciality grade coffee is sustainably sourced direct
from independent farms and carefully roasted by us to world class sustainable & ethical standards.

Operating our own subsidiary business in the UK, we supply and support our end user customers directly
with our own in house expert team, and that team is expanding, fast! We are not your normal company
and we are not looking for normal people. We want the best. We want super talented people with
capability to grow as we grow, to add value and help us push the limits and disrupt the future of the
premium coffee experience.