Barista & Customer Support Assistant [UK]
We have a fantastic opportunity for someone who is passionate about excellent customer service and great coffee
We are looking for someone who loves coffee and is passionate about excellent customer service. You will be extremely organised with excellent communication skills, a strong work ethic, commitment, energy and a sense of fun. An understanding of premium coffee and coffee equipment would be beneficial.
At Scanomat, we like different! That’s why we turned the world of coffee on it’s head a few years ago and reimagined the coffee experience with our revolutionary TopBrewer, the world first iPhone controlled premium professional bean to cup coffee machine. Not only that, we decided to reinvent the design too and created the world's first under counter bean-to-cup and fresh milk system, serving drinks from one distinctive elegant swan neck.
With over 50 years of experience, we are innovators and always have been. The multi award-winning TopBrewer is changing the face of the modern day consumer coffee experience and we are seeing extraordinary growth in all market sectors throughout the world.
We are also an expert coffee roasting business and all of our speciality grade coffee is sustainably sourced direct from independent farms and carefully roasted by us, in-house, to world class sustainable & ethical standards.
Operating our own subsidiary business in the UK, we supply and support our end user customers directly with our own in-house expert team, and that team is expanding, fast!
We are not your normal company and we are not looking for normal people. We want the best. We want super talented people with the capability to grow as we grow, to add value, and help us push the limits and disrupt the future of the premium coffee experience.
Passionate about great customer service & great coffee? Hands On? Energetic?
TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and invest in the future of the connected world.
But engineering can only take you so far. We aim to deliver world class beverages every moment of every day for our customers and consumers, wherever they may be. Wehave really great speciality coffee too... but we need great people to bring this all together and help us deliver a truly revolutionary next generation consumer coffee experience.
As a barista and customer support person, your primary role will be to personally support one of our key account clients at their premises in central London. Ensuring the TopBrewer experience is at it’s optimum at all times.
On a day-to-day basis you will regularly audit the drink experience, monitor the CoffeeCloud, make any necessary adjustments to recipe software, interact with consumers and promote the TopBrewer experience.
Ensuring the very highest of drink standards is being delivered, you will also be responsible for filling and cleaning the machines, plus providing on-site training support to our client’s operational staff.
You will be just as comfortable with the technical aspects of programming recipes and working with a connected product as you are with the intricacies of the crema of a espresso & the ultimate Flat White!
You will be dedicated, organised, energetic and have strong work ethics with a can do attitude. You will have the kind of personality that can professionally interact well with a variety of people at all levels and understand when its time to talk and when its time to listen.
A coffee experience like no other!
We are very proud of our Scanomat TopBrewer app for Android, iPad, iPhone, and now Apple watch. It is a truly revolutionary way to brew a cup of coffee. We have developed this clever app because we believe that everyone has the right to quality coffee, without having a barista at your fingertips.
The app creates a new, innovative user experience and integrates coffee brewing in any environment. By introducing the app into the coffee universe, we were given the freedom to create something new - the freedom to make our dreams a reality.
The beautiful, patented stainless swan neck is designed to be built into any type of countertop. The simplicity of TopBrewer fits elegantly into any environment, and allows operators to focus on a more direct contact with their customers or clients.
TopBrewer brews a perfect cup of fresh bean-to-cup coffee - every time. Our patented milk foamer froths fresh milk to the perfect consistency for each drink. TopBrewer also serves chilled drinking water, hot chocolate and hot water for tea. Welcome to the future of coffee... reimagined.
Area of OperationsScanomat UK
Location: Central London
Type of role: Full Time
Salary: Subject to experience
Starting date: asap
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